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Customer Service in Challenging Times

Extended Learning

Delivering exceptional customer service is a skill in demand in today’s service-oriented society. Customers are demanding more of service providers and have higher expectations than ever before. What happens to your customer service delivery when your business is hit with a challenge?

What’s more, how do you generate a sense of connectedness and continue to offer personalized services when your once face-to-face business has been forced into a new virtual-only operation mode?

In this interactive workshop, participants learn the value of developing a customer service commitment statement, responding to challenges by staying committed to service excellence, and infusing virtual contact with experiential story telling for a more human touch.

Facilitator: Carole Spicer
New date! October 27, 2020, 1:30-4:30 PM
Registration: $150
Register online (credit card only) or email cconnors@grenfell.mun.ca to request an invoice or to pay by cash or debit.

Charlene J. Connors, Grenfell Campus Extended Learning

Grenfell Campus, Memorial University of Newfoundland
20 University Drive, Corner Brook, NL
A2H 5G4, Canada

Office: AS319
Phone: +1 (709) 637-2189
Email: cconnors@grenfell.mun.ca



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© Grenfell Campus, Memorial University of Newfoundland, Corner Brook, NL Canada. Toll Free 1-888-637-6269


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