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ITS Remote Support

Information Technology Services

Grenfell Information Technology Services works to provide ongoing remote support to students, staff, and faculty; and is working through the increased demands on all IT services. 


IT Services Information: 

To support the increased demand, and ensure that service requests are properly received and prioritized; and to respect public health recommendations to minimize close contact, we are requesting your support for a modified service model at this time.  IT Services will continue; however, we are asking people to use the following communication methods for IT support: 

ITS will provide updates on communication methods if changes occur. 


Grenfell and MUN password assistance:

  • If you don’t know your Grenfell password, call the service desk (639-2049), or email the service desk from your @mun email account for identity verification
  • If you know your Grenfell password, and want to change it, go to
  • To reset your MUN password (which is also your BrightSpace password) go to and click “Can’t Login”.  Follow the prompts



Access to Resources 

Students, faculty, and staff are reminded of the following information with respect to accessing email and other related links


  • My Grenfell
    • Sign in with your Grenfell email address and password
    • Links to related services and websites (ex. e-mail)
    • Access to some campus course websites
  • Office 365
    • Sign in with your full Grenfell e-mail address and password
    • Grenfell e-mail, office applications online (ex. Word, Excel, PowerPoint), OneDrive (data storage), Teams (collaboration)
    • Staff and Faculty currently have voicemail to email 

Office 365 also provides for downloading Microsoft Office for free on up to 5 devices.


We thank you for your understanding at this time.

ITS Service Desk

Grenfell Campus, Memorial University of Newfoundland
20 University Drive, Corner Brook, NL
A2H 5G4, Canada

Office: AS373
Phone: (709) 639-2049